Spa Problems - Who to turn to?

Sadly many gardens are becoming littered with spas that aren't working, due to the quality of build, lack of expertise and availability of spares. This is starting to taint the spa market, with customers being turned off by hearing about poor customer service and difficulties with the product.
The first precaution when considering buying a spa is to establish how reputable and established the spa company you are consider buying from is? There have been many 'spa specialists' that have come and gone over the recent years. As they go, the customers chances of getting back-up and problems resolved on the usual 5 year spa warranty is gone
Also, consider how long the company has been doing their promoted spa. Many businesses chop and change there spa supplier and with that comes the lack of technical knowledge and the capacity to hold the necessary spares to resolve any issues.
If you get a fault with the spa the first call must be to your originally supplier. They should have an obligation to fulfil the warranty commitment, promptly and efficiently. Failure to do so will only leave them in a poor light and you will be less likely to recommend them in the future.
If the supplier has gone bust, address it then with the manufacturer. Arctic Spas, Jacuzzi, Beachcomber and a few others are all established and trusted manufacturers and should be able to help, especially if the spa is still in warranty.
The last avenue is to contact a specialist spa technician company. Spa-Fix http://www.spafix.co.uk have become one of the strongest teams in the South, although they do come at a price.
Whatever you do, do your homework before you buy. Don't be left with large wooden box in the garden, that is only used as a pond! Trust me I've seen it before.